Howard's Day

I managed to break a wheel/plastic dial on my exercise bike - this is quite an achievement considering I have only used it three times since we bought it five years ago. I digress.

There was a model number and brand on the side of the bike so I googled it. After two or three attempts I managed to find a picture of the exact model from a website of the Belgian manufacturers. I e-mailed them and they were able to confirm by return that they could supply a replacement, at the same time giving me the price and their bank details. A few e-mails more of clarification (all answered immediately) and I sent them the funds.

And the moral? Firstly, we live in an instant-access information world where one can find most of what one needs through the Internet; and secondly, some companies do understand the importance of speedy response and customer service!