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Howard's Day

 

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Apple
By Howard Graham on31/12/2007 16:15

My son had his iPod stolen recently and after making the appropriate insurance claim (a whole other story) we went to an Apple store to buy him a replacement.

 

Now it’s well known that Apple products are highly regarded with regard to their design features and of course the new iPhone is creating much noise and significant sales. However, what particularly impressed me was how much thought, time and planning has gone into ensuring that the customers experience within the store is so pleasurable. This starts from the general layout, the products on display, the ability to use them at will and marvel at their splendour. However, there are a number of other areas which enhance the experience namely:
 
1.         The staff are just superb. They are all so happy, helpful, intell ...
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My Name
By Howard Graham on30/12/2007 16:16
I’ve got a lot to thank my parents for and I am sure (hope) that I remind them of this continually. However, there is one thing that perhaps they didn’t think through so carefully and that was the name they gave me.
 
Whilst I myself don’t really have a problem with the name, it would seem that many others do. I have one of those names that seem to cause confusion to others. My forename and surname are completely interchangeable. Unlike Wayne Rooney, Frank Lampard or Kylie Minogue, but the same as John Terry or even David Cameron, my forename and surname can easily be swapped. However, you don’t see any of the latter list having that problem, or at least not as far as I am aware. Yet, at least 3 times a week, I receive an email from someone referring to me as Graham and from time to time people even say it to my face.
&nbs ...
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 Howard Graham's Profile

Managing Director,
Made Simple Group
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 About Howard

Since qualifying as a Chartered Accountant some 25 years ago, Howard has gained significant experience as a management consultant, business advisor, financial director and Partner within a City practice.

Always the entrepreneur, in 2002 he teamed up with a restaurant client and a well known celebrity and vegetable supplier to form a successful vegetable business, which now has a turnover of several million. Also that year, Howard founded his first online business. Over the past 4 years, Howard’s knowledge of and expertise within the online business arena has grown significantly, and, current date, he owns and manages a portfolio of successful, innovative online businesses.

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