Why are manual, work instructions and procedures important?
A company’s productivity and profitability is linked to the efficiency with which people can perform tasks. All to often lack of inadequate communication, manuals, work instructions, work procedures, transfer of knowledge, training, validating, etc. all lead to a waste of time, effort and resources. People factors - can others repeat what they were doing? Key points: -
What happens if people leave? -
What happens when people go away on business? -
What happens if people are on holiday? -
What happens if people are sick? -
What happens if people are on maternity leave?
Technology factors - how many times have you lost or cannot find where the document is stored or located? Key points: -
Is everyone working from the same revision of the document? -
How competent are your staff in Information Technology -
Are your instructions secure and accessible to all or only some? -
Are your files and directories organised efficiently? -
Are all documents controlled by one or a group of people? -
Are some documents duplicated or individually stored on local computer hard drive, filing cabinet or desk drawer?
Product factors - how many times have you changed the product design without updating the documentation? Key points: -
Are your staff ignoring instructions, guessing or asking the wrong people? -
Are staff working to the wrong instructions or revision? -
Are your product revisions recorded and linked to documents? -
The small amount of time you send now on documentation will save you time, effort and money later on. At ManualClarity we audit documentations and work with you to produce Clear, Well Written, Well Organised and Easy to Understand Documentation. Ramesh Champaneria - 0845 310 4210 or 07746 323495 ramesh@manualclarity.com
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