VOIP explained 

VoIP (voice over IP) is an IP telephony term for a set of facilities used to manage the delivery of voice information over the Internet. VoIP involves sending voice information in digital form in discrete packets rather than by using the traditional circuit-committed protocols of the public switched telephone network (PSTN). A major advantage of VoIP and Internet telephony is that it avoids the tolls charged by ordinary telephone service.

VoIP can facilitate tasks that may be more difficult to achieve using traditional networks:

• Ability to transmit more than one telephone call down the same broadband-connected telephone line. This can make VoIP a simple way to add an extra telephone line to a home or office.
• Incoming phone calls can be automatically routed to your VoIP phone, regardless of where you are connected to the network. Take your VoIP phone with you on a trip, and wherever you connect to the Internet, you can receive incoming calls.
• Free phone numbers for use with VoIP are available in the USA, UK and other countries from organizations such as VoIP User.
• Call center agents using VoIP phones can work from anywhere with a sufficiently fast and stable Internet connection.
• Many VoIP packages include PSTN features that most telcos (telecommunication companies) normally charge extra for, or may be unavailable from your local telco, such as 3-way calling, call forwarding, automatic redial, and caller ID.
• VoIP is location independent, only an internet connection is needed to get a connection to a VoIP provider.
• VoIP phones can integrate with other services available over the Internet, including video conversation, message or data file exchange in parallel with the conversation, audio conferencing, managing address books and passing information about whether others (e.g. friends or colleagues) are available online to interested parties.

Content by:    

• Backbone (UK) Limited
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